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Cheat sheets
Short, focused pages for every part of the platform. Pick your track, or search all 368 entries at once.
New · Learning paths
Starting an ITSM or Portal project? Follow the path.
Stage-by-stage journeys from data foundation to go-live: plugins, tables, roles, setup steps and a checklist that unlocks the next stage.
ITSM · 13 stagesPortal · 10 stagesStart →
Architect track
Design decisions, patterns and governance for senior developers and architects.
01 · 33 entriesPlatform architecture & governanceDecisions that are cheap on day one and very expensive in year three.The customization ladderScoped app or global?Instance & release pipelineDelivery & DevOps toolkit+102 · 24 entriesService Portal & Employee CenterHow portals are built, and how to keep them fast and upgradeable.Portal anatomyWidget data flowWidget patternsPortal best practices03 · 27 entriesWorkspaces & UI BuilderNext Experience: configurable workspaces built from pages, variants and data resources.Workspace anatomyWorkspace config tablesWhich UI should I build on?Workspace best practices04 · 24 entriesDashboards & analyticsReports, Platform Analytics dashboards and Performance Analytics, designed to scale.Performance Analytics building blocksAnalytics tablesReport, PA or database view?Dashboard best practices05 · 14 entriesCMDB & CSDMA data model everyone trusts, kept healthy automatically.CSDM service modelLoad CIs through IRECMDB health rules06 · 19 entriesSecurity architectureAccess control that is correct, fast and auditable.How ACLs evaluateACL rules of thumbPlatform security checklist07 · 16 entriesScale & integration architecturePatterns for volume, resilience and loose coupling.Integration pattern pickerScale patterns in codeScale & resilience rules08 · 13 entriesAI agents & Now AssistDesigning agentic workflows that are safe, measurable and supportable.Agentic workflow anatomyAI design rules09 · 11 entriesUpgrades & operationsTwo families a year, without the drama.Upgrade runbookOperations habits
Developer track
Shortcuts, APIs and copy-ready scripts for everyday build work.
01 · 45 entriesNavigate fasterGet anywhere on the instance in a few keystrokes.Navigator commandsHidden & handy pagesList & form tricks02 · 28 entriesURLs & REST APIsPull data straight from the address bar or any HTTP client.URL tricksREST API endpointsTable API parameters03 · 23 entriesEncoded queriesThe filter language behind every list, API and GlideRecord.OperatorsDates & dynamic values04 · 25 entriesServer-side scriptingGlideRecord, GlideAggregate, dates, and the habits that keep instances fast.GlideRecord & GlideAggregateDates, users & systemBusiness rule timingGood habits05 · 15 entriesClient-side scriptingg_form, g_user, GlideAjax and friends.g_form quick referenceGlideAjax06 · 21 entriesIntegrationsOutbound calls, inbound APIs and where to look when they break.Integration snippetsIntegration pagesIntegration checklist07 · 13 entriesDebugging & performanceFind the problem before it finds production.Debug toolsPerformance quick wins08 · 17 entriesPlatform factsTables, releases and terms worth knowing by heart.Core tablesRelease families