Developer track
Platform facts
Tables, releases and terms worth knowing by heart.
2 sections · 17 entries
Core tables
The tables you will query most. Type any of them followed by .list in the navigator.
- Parent of incident, problem, change_request, sc_req_item, sc_task and more
- Core ITSM records
- Catalog request → requested item → catalog task
- Links requested items to their variable answersHidden gem
- Users, groups, group membership
- Base CI class and CI relationships
- SLA instances attached to tasks
- Work notes and comments, one row per entryHidden gem
- Field-level audit history (huge: always filter on documentkey)Hidden gem
- Approvals
- Knowledge articles
Release families
Two families a year. Cities ended with Zurich; country names started with Australia.
| Family | Availability | Notes |
|---|---|---|
| Washington DC | 2024 (H1) | |
| Xanadu | 2024 (H2) | |
| Yokohama | 2025 (H1) | |
| Zurich | GA Sept 2025 | |
| Australia | GA May 5, 2026 | |
| Brazil | EA Sept 24, 2026 · GA Q4 2026 |
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