Navigate faster

Navigator commands

Type into the filter navigator (All menu search) and press Enter. Works for any table name.

incident.list

Open the list of a table

incident.LIST

Same list, in a new browser tab

incident.form

Open a new-record form

incident.FORM

Same form, in a new browser tab

incident.config

Table configuration: business rules, client scripts, UI policies, actions

incident.do

Open the form processor directly (blank record)

incident_list.do

Open the list processor directly, outside the UI frameHidden gem

sys_script.list

Every business rule on the instance

sys_script_include.list

Every Script Include

Hidden & handy pages

Append to your instance URL, e.g. https://<instance>.service-now.com/stats.do. Admin role needed for most.

sys.scripts.do

Scripts – Background (newer releases may require elevated privileges)

sys_script_execution_history_list.do

History of background scripts that were run, and by whomHidden gem

$restapi.do

REST API Explorer: build and try Table, Aggregate, Attachment and Import Set API calls

stats.do

Node stats: which node you are on, build/version, memory, sessionsHidden gem

xmlstats.do

The same node diagnostics as raw XML, handy for monitoring scriptsHidden gem

cache.do

Flush the instance cache. Use sparingly; it slows the instance briefly

sys_properties_list.do

System properties

syslog_list.do

System log (gs.info / gs.warn / gs.error output)

syslog_transaction_list.do

Transaction log: response times per URL and userHidden gem

sys_query_pattern_list.do

Slow queries: the worst query patterns and how often they runHidden gem

sys_trigger_list.do

Scheduled jobs queue: what is running next and when

sys_update_set_list.do

Update sets

sys_update_xml_list.do

Customer updates: every captured change, searchable by name or recordHidden gem

sys_upgrade_history_list.do

Upgrade history and skipped records after an upgrade

sys_audit_delete_list.do

Deleted records: find and restore audited deletesHidden gem

sys_rollback_context_list.do

Rollback contexts: undo a background script or data loadHidden gem

sys_db_object_list.do

Tables

sys_dictionary_list.do

Dictionary: every field on every table

sys_dictionary_override_list.do

Dictionary overrides on child tablesHidden gem

sys_choice_list.do

Choice lists for every field

sys_security_acl_list.do

Access controls (ACLs)

sys_user_has_role_list.do

Who has which role, including inherited roles

sys_email_list.do

Sent, received and failed emails

sys_attachment_list.do

Every attachment, with table and record

sys_metadata_list.do

Every configuration record (application files) in one listHidden gem

sys_ui_message_list.do

Translatable UI messages

List & form tricks

Small UI moves that save minutes every day.

• ✦Copy query. Right-click the list breadcrumb to copy the encoded query of the current filter.
• ✦Copy sys_id / URL. Right-click the form header (or the hamburger menu) and choose Copy sys_id or Copy URL.
• ✦Show XML. Form context menu → Show XML displays every raw field value, including hidden ones.Hidden gem
• ✦Field name. Right-click a field label: Show – 'field_name' reveals the column name, Configure Dictionary opens it.
• ✦History. Form context menu → History → List shows every audited change with old and new values.
• ✦Edit inline. Double-click a list cell to edit it without opening the record.
• ✦Group by. Click a column header menu → Group by to get instant counts per value.
• ✦Insert and Stay. Form context menu → Insert and Stay clones the record as a new one.Hidden gem
• ✦Impersonate. User menu → Impersonate user to test ACLs and UI as someone else. End it the same way.
• ✦Elevate role. User menu → Elevate role (security_admin) before editing ACLs.