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Learning paths
Starting a new module? Follow the stages in order. Each one tells you which plugins to activate, which tables and roles matter, how to set it up, and what “done” looks like. Tick the checklist to unlock the next stage.
IT Service Management
ITSM path
From an empty instance to a running service desk: data foundation first, then incident, SLAs, knowledge, requests, problem, change, self-service, workspace, analytics and AI.
13 stages2150 XPNot startedStart →
Service Portal & Employee Center
Portal path
Build a self-service portal people actually use: audiences and taxonomy first, then content, pages, search, AI and launch.
10 stages1550 XPNot startedStart →
Coming next
Customer Service Management
CSM
In progress
HR Service Delivery
HRSD
In progress
Discovery & Service Mapping
ITOM
In progress
Integration architecture
Integrations
In progress