Business rule: block resolving without resolution notes

Data quality rules belong on the server so they apply everywhere: forms, lists, imports and integrations.

// Table: incident · When: before · Update: true
// Condition: State changes to Resolved
(function executeRule(current, previous) {
  if (current.close_notes.nil()) {
    gs.addErrorMessage('Please add resolution notes before resolving this incident.');
    current.setAbortAction(true);
  }
})(current, previous);

How it works

• A before rule runs before the database write, so setAbortAction(true) cancels the save.
• Putting “State changes to Resolved” in the condition builder keeps the script tiny and avoids running on every update.

Gotchas

• Never call current.update() in a before rule. The record is saved anyway, and you’ll trigger recursion.
• A data policy or mandatory UI policy can enforce simple “field required” rules without code. Use this when you need custom logic or messaging.